Vendor Performance Management Specialist en EDELWAY SA

Barcelona, Cataluña España

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Job description
Our prestigious global end client is now looking to hire on a permanent basis a Service Delivery Management Process Architect to join their global hub in Barcelona

Our client relies heavily on Vendors and 3rd party strategic partners to deliver required product and services to support their business. In recent years, they have also significantly increased the amount of work which is managed by Vendors for example as Managed Service or Cloud offerings.


The responsibility of the Vendor Performance Management team is to ensure that the right description of the business needs our reflected in all contracts, appropriate delivery models are selected in alignment with IS/IT strategy, monitor and develop Vendor performance through appropriate governance.


Implement and run Vendor governance in Barcelona for local Vendors and selected global Vendors.
Support internal team in creating Service Agreements.
Ensure appropriate and consistent SLAs framework are created top enable performance monitoring.
Ensure adherence to our strategy in terms of service delivery models.
Grow maturity of internal teams in terms of Vendor Management best practices.
Support transition to agile delivery models such as DevOps from a sourcing and Vendor management point of view.

Minimum of 5 years' experience working in a complex global matrix organisation
Previous experience in Vendor Management.
Project and Service Delivery Management in IS/IT including performance and governance aspects.
Indirect management of people by training, coaching and influencing.
Excellent communication skills.
Strong influencing skills will be essential for this role
Fluent in English spoken and written.
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